Gerhard Mack has been head of Commercial Operations at Vodafone Germany since April 1, 2016. As Managing Director, he is responsible for the customer experience and customer service for private and business customers in the mobile, fixed network and TV business. Under his leadership, Vodafone has taken the lead in quality and innovation in customer service. Now Gerhard Mack returns to the area where he spent most of his working life at home. “The technology area is the heart of our company. Nothing characterizes the customer experience as much as our network and our systems “, says Gerhard Mack. “I am really looking forward to my new job. And thank the supervisory board for his trust. ”
The communications technology engineer Gerhard Mack has been working for Kabel Deutschland and Vodafone since 2006. He built up the Technical Operations division there and was appointed to the Executive Board in 2014 as COO. After the takeover by Vodafone, he was Deputy Technology Director responsible for integrating the technology areas of Vodafone and Kabel Deutschland. Prior to joining Kabel Deutschland, Gerhard Mack spent 14 years in the technology department at Alcatel SEL AG in Stuttgart, most recently as head of the Optical Networks business unit for Germany and Eastern Europe.
In his new role as head of technology at Vodafone, Gerhard Mack faces exciting challenges in order to further expand network infrastructure and IT systems at Vodafone. Over the next few months, Vodafone will continue to drive forward its gigabit expansion in the cable network under its direction, take many new LTE sites online and close many remaining dead spots. In addition, the construction of the 5G infrastructure is imminent. From a technical point of view, 5G will become a network revolution, creating new applications for many industries and industries brings with it our everyday life in many areas will make it worth living. Gerhard Mack will continue to serve as Managing Director Commercial Operations for a transitional period. Above all, he will continue to press ahead successfully with digitization in the service sector.―BCS Bureau