TRAI has still not found a solution to customer woes after the rolling out of its ambitious new DTH, Cable TV rules. Even though it is issuing directions to standalone cable operators and big DTH names alike, asking them to ensure compliance with the TRAI regime, TV viewers still find themselves in a tight spot. The complaints are almost regular on Twitter with one or other subscriber pointing out how dish providers or cable TV operators have not been compliant of the new regime. However, it is not every time that the service providers are at fault. The lack of understanding for new rules among the masses is also a chief obstacle in the successful implementation of TRAI rules.
TRAI, to its credit, has been sending directives to operators since April 2019. To date, it has issued notices to Hathway Digital, SITI Network, Dish TV, Tata Sky among others who are a few of the big names in the television industry. But have the consumers found any respite?
What are the customers complaining about?
From high pricing to arbitrary packs from the service providers, the list of consumer complaints goes long. While some struggle with free-to-air channels, a few others complained that the service providers are not implementing the rules in the right manner. The increase in prices of TV viewing is a major complaint. In fact, despite all the claims by TRAI that the TV bills have gone down, many consumers have said on Twitter that they have seen a significant rise in their bills. Also, the abrupt suspension of channel broadcast without consumer consent has been troubling the users.―Financial Express