Consumer Forums Say Cable TV Operators Flouting TRAI Rules

Cable TV operators and distribution platform homeowners within the city have been difficult unwarranted fee from consumers for migrating services to the Telecom Regulatory Authority of India (TRAI)’s new regulatory framework, stated consumer forums within the city.

They stated TRAI had introduced the brand new regulatory framework into impact from February 1 this year and asked operators not to cause inconvenience to shoppers while migrating the services. However, the operators have been complicating the procedures, claim consumer activists.

Representatives of Citizens’ Voice Coimbatore have written to the advisers of TRAI in New Delhi in quest of to set up a district-level ombudsman to observe cable TV operators and distribution platform homeowners. 

TRAI had given a ‘simple approach of settling on TV channels’ where it had asked shoppers to select the checklist of channels in their TVs. In a verbal exchange dated February 1, 2019, it had stated shoppers can add or delete any channels from their selected checklist at the end of a month or after the subscription length.

Also in a verbal exchange dated February 12, 2019, TRAI had informed operators that the ‘perfect fit plan’ could be in line with consumer’s discretion and distribution platform homeowners will have to supply user-friendly methods for subscribers to exercise their selection.

However, operators within the district have been complicating the process by way of making shoppers come to their place of job to select channels and in addition charging a fee for this procedure, stated C M Jayaraman, president of Citizens’ Voice Coimbatore. “Even when consumers ask for most effective unfastened channels, some operators ask them to talk over with their places of work and charge a fee of Rs 500 for the migration procedure,” he stated.

Jayaraman stated the easy procedures laid by way of TRAI have now not reached shoppers and on this confusion service operators have been making hay. He stated there will have to be a neighborhood ombudsman to seem into consumer grievances while migrating to the TRAI’s new regulatory framework.

The forum also sought the Telecom Regulatory Authority of India to introduce toll-free numbers for shoppers to resort lawsuits.  ―Times of India

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