Following a complaint against cable service providers for not offering 100 free-to-air channels to customers as directed by Telecom Regulatory Authority of India (TRAI), the district administration has decided to formulate a guideline.
“As instructed by TRAI, a customer is entitled to get 100 free-to-air channels by paying Rs 130 and 18 percent GST. Beside it, he needs to pay charges for channels selected additionally. But, the rule is not followed in Indore. Therefore, a complaint in this regard has been made to collector,” complainant Kishore Kodwani told TOI.
The collector Lokesh Kumar Jatav said that they will ensure that consumers’ rights are not violated. He instructed ADM Ajaydeo Sharma to look into the matter.
“Under the Cable Television Networks (Regulation) Act, collector and SDMs are entitled to ensure implementation of rules and instructions of TRAI. The same matter is pending before the court. Therefore, we are working on some steps, which will not affect the court proceedings in any way, but consumers’ rights will be safeguarded.”
He added that administration was expected to finalize its course of actions in next couple of days.―Times Of India